Privacy Policy

How we collect, use, and protect your information

Last updated: January 1, 2025

Introduction

Tlawh Academy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By accessing or using Tlawh Academy, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.


Information We Collect

Personal Information

When you register or interact with our services, we may collect:

  • Full name and contact details (email, phone number)
  • Country and time zone
  • Payment and billing information
  • Session scheduling preferences
  • Teacher preference and learning goals

Usage Data

We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, time spent, and referring URLs.


How We Use Your Information

We use the information we collect to:

Process your enrollment and manage your account
Schedule and confirm your learning sessions
Provide customer support and respond to inquiries
Send important updates and notifications
Improve our website and service quality
Maintain security and prevent fraud

Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited cases:

  • Service Providers: Trusted third parties who assist in operating our platform (payment processors, email services), bound by confidentiality agreements.
  • Instructors: Your enrolled instructor receives your name and session details necessary to conduct your classes.
  • Legal Requirements: When required by law, court order, or government authority.
  • Business Transfers: In the event of a merger or acquisition, with prior notice to you.

Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.


Cookies

We use cookies to enhance your experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings. For detailed information, see our Cookie Policy.


Children's Privacy

Our services are available to students of all ages. For children under 13, enrollment and account creation must be completed by a parent or legal guardian. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.


Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. Your continued use of our services after the changes take effect constitutes your acceptance of the revised policy.


Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please reach out.